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Americans Under Attack: Gurugram Fake Call Centre Busted, 11 Arrested

Authorities in Gurugram busted a fake call centre involved in defrauding US citizens by impersonating known US-brand customer service representatives and using threats to extort money.

Mahbeez Parbeen | | 2 min read

Americans Under Attack: Gurugram Fake Call Centre Busted, 11 Arrested
AI Generated | Minutebrief Team

In Brief

  1. Gurugram police busted an illegal call centre in Palam Vihar targeting US citizens.
  2. 11 individuals were arrested for impersonating tech support and using fake FTC legal threats.
  3. The syndicate used scare tactics about viruses to extort between $10,000 and $20,000 per victim.
  4. Seized assets included 9 laptops, 20 mobile phones, and multiple vehicles.

Gurugram Police have dismantled a fake call centre operating out of Palam Vihar that targeted citizens in the United States by posing as customer support representatives for major US brands, including Apple. The group employed aggressive scare tactics—such as technical glitch warnings and fraudulent Federal Trade Commission (FTC) notices—to intimidate victims into paying high fees.

Authorities arrested 11 suspects, including team leader Pritpal Singh, during a raid on the rented premises. Investigators revealed that callers used VoIP software and FaceTime to trick victims into sending funds via foreign bank transfers and gift cards.

The bust highlights ongoing efforts by cyber crime units to combat cross-border call centre scams. Gurugram police have registered a case under the Bharatiya Nyaya Sanhita (BNS) and the IT Act as investigations continue.

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