eGain is making a decisive shift from its shrinking legacy business toward artificial intelligence (AI). In FY26, revenue increased 3% to $91.1 million, with AI customer revenue growing 20%. Gartner named eGain a Leader in customer service knowledge management, and new logo wins rose 27%, while large pipeline opportunities doubled.
The company also improved its financial position, with adjusted EBITDA reaching $13.6 million and operating cash flow hitting a record $21.2 million. However, this transition involves near-term costs: FY27 revenue is projected between $84.5 million and $86 million, and EBITDA margin may decline to 1%–2% as legacy non-AI annual recurring revenue (ARR) falls by 60%. eGain’s long-term goal is clear: to grow AI customer ARR from $54 million in FY26 to $100–120 million by FY30, expecting AI to generate roughly 95% of total revenue.
